When a price app has a problem, the merchant often ends up waiting on support while the prices are wrong. It is almost always the same shape: something goes wrong during a promotion, a ticket gets opened, and the reply comes too late to matter.
Recover without the vendor
- Uninstalling does not undo price changes. The prices are on your products now; removing the app just removes your ability to use its own undo.
- Before uninstalling anything, export your products to CSV. That is your record of the current state.
- Check whether the app wrote a snapshot you can still download. Many do, and it is usually reachable from the sale or job detail screen.
- If there is no snapshot, rebuild from your own sources: a pre-sale CSV, your cost sheet, or past orders.
- Fix compare-at prices as well as prices. A leftover compare-at is what makes a storefront keep advertising a sale that ended.
Leftover theme code
Some older apps also inject code into your theme. If your storefront still shows sale badges after the prices are correct, check your theme for leftover snippets, and keep a copy of the theme before editing it.
What to check before installing the next one
- Does it write a snapshot before it changes anything, and can you download that snapshot yourself?
- Can you preview the exact resulting price per variant before it runs?
- Does restoring or rolling back cost extra, or count against a quota? Recovery you cannot afford is not recovery.
- Does it touch your theme? An app that only changes product prices leaves nothing behind when it is gone.
Support is by email at support@getsaleguard.com. Whatever happens, the snapshot is yours: it downloads as a CSV and can restore your catalog without us.