SaleGuard

SaleGuard Support

Last updated: August 14, 2026

Tell us what happened and include the details below so we can investigate the right store and sale without guessing.

Contact support

In short: Email support@getsaleguard.com.

For the fastest diagnosis, include:

  • Your .myshopify.com store URL
  • The sale name and scheduled start/end time
  • A screenshot or the exact error message

Do not send passwords, Shopify access tokens, payment-card details, or customer personal data. SaleGuard support does not need them.

If prices need attention now

In short: Open the sale detail page first and check its run log, snapshot status, and rollback action.

  1. Open SaleGuard from Shopify admin and select the affected sale.
  2. Check whether the sale is applying, restoring, completed, or failed.
  3. Download the snapshot CSV before making unrelated manual edits.
  4. If the app was removed, reinstall it within 60 days and open the affected sale before attempting restoration.

Will SaleGuard restore my original prices?

In short: Before a sale changes a variant, SaleGuard stores its price and compare-at price in a snapshot. The scheduled restore uses that snapshot, and the sale detail page also keeps a manual rollback action available.

Before a sale changes a variant, SaleGuard stores its price and compare-at price in a snapshot. The scheduled restore uses that snapshot, and the sale detail page also keeps a manual rollback action available.

What if the app is uninstalled during a sale?

In short: SaleGuard sends an uninstall alert and keeps the price snapshot for 60 days. Reinstall the app during that window to use the snapshot for restoration. Keep any exported CSV as an additional record of the original values.

SaleGuard sends an uninstall alert and keeps the price snapshot for 60 days. Reinstall the app during that window to use the snapshot for restoration. Keep any exported CSV as an additional record of the original values.

How does billing work?

In short: A Free plan is available. Regular paid upgrades are approved and billed through Shopify Billing and include the trial shown on the approval screen. SaleGuard never receives your card details.

A Free plan is available. Regular paid upgrades are approved and billed through Shopify Billing and include the trial shown on the approval screen. SaleGuard never receives your card details.

Privacy and terms

In short: The public policies explain the data SaleGuard stores, retention, billing, and refund rules.