Contact SaleGuard
Last updated: October 12, 2026
Support is by email. Write to us with your store address and we'll look at the right store and sale.
In short: support@getsaleguard.com. We usually reply within one business day.
Weekends and public holidays can take longer. If prices on your store look wrong right now, start with the checklist on the Support page before you write.
What to send us
In short: Your store address, the sale, and what you saw.
- Your .myshopify.com store URL
- The sale name and scheduled start/end time
- A screenshot or the exact error message
Please don’t send passwords, Shopify access tokens, payment-card details or your customers’ personal data. We never need them.
Ask us to delete your data
In short: Email us from your store's contact address with your .myshopify.com domain. Uninstalling also triggers deletion.
Send the email with the subject “Delete my data” and your .myshopify.com domain. We erase everything we hold for that shop. If you uninstall the app, Shopify sends us a store-data deletion request (normally about 48 hours later) and we erase the same data. The Security and data page lists what that covers.
Billing and refunds
In short: Billing runs through Shopify. Refund requests go to the same email.
See the Refund Policy for how trials, cancellations and refunds work.