Refund Policy

1. How billing works

In short: You pay through your normal Shopify invoice; we never handle your card.

• All subscription charges are created and collected by Shopify Billing and appear on your regular Shopify invoice. We never see or store your payment details.
• Current plan prices are shown on the app’s Plan & billing page and on the app listing.
• Because Shopify runs the billing, refunds are also issued through Shopify, back to the same invoice/payment method — we cannot send money through any other channel.

2. Free trial — the first refund policy is not needing one

In short: A store's first paid subscription starts with a 7-day free trial. Cancel within the trial and you pay nothing.

A store’s first paid subscription starts with a 7-day free trial (one trial per store; reinstalling does not start a new one). If you downgrade to the free plan or uninstall the app before the trial ends, no charge is made. The best way to avoid needing a refund is to use the trial to check that SaleGuard fits your store.

3. Your first payment: 3 days, no questions

In short: Ask within 3 days of your first charge and you get all of it back. Monthly or annual, no reason needed. Once per store.

• Email us within 3 days of the first time Shopify charges you for a paid plan, and we refund that charge in full. You don’t have to tell us why.
• The window is 3 days for both monthly and annual plans. It counts from the date of the charge, not the date you installed or started the trial.
• It applies once per store. Reinstalling the app or switching plans does not start a new window.

4. Cancelling after the first 3 days

In short: Cancel anytime. No further charges, and you keep your plan until the end of the period you've paid for. Payments already made are not refunded.

• You can cancel at any time by downgrading to the Free plan from the Plan & billing page, or by uninstalling the app.
• If you cancel after the 3 days, no further charges are made and you keep your plan until the end of the period you’ve already paid for, then move to Free. Charges already billed are not refunded.
• When you upgrade or downgrade between paid plans, Shopify Billing applies its standard proration automatically — you are credited for the unused portion of the old plan and charged the adjusted amount for the new one.

5. When the problem is on our side

In short: If SaleGuard itself went wrong, we refund the current billing period, whenever it happened.

If the app malfunctioned, a sale did not behave the way we document, or a defect on our side affected your store, tell us what happened. We refund the current billing period in full. The 3-day window does not apply here, and we don’t ask you to prove anything beyond a short description.

Outside these cases, we read every request and decide it on its own facts. Charged by surprise because you narrowly missed the end of the trial? Write to us promptly and we will look at it kindly.

6. How to ask

In short: One email with your shop domain. We usually reply within one business day.

• Email support@getsaleguard.com with your myshopify.com domain and a short note on what happened. Screenshots help but are not required.
• We usually reply to refund requests within one business day.
• Approved refunds are issued through Shopify; once issued, the time for the credit to appear follows Shopify’s and your payment provider’s processing schedule.

This policy does not limit any non-waivable rights you have under the consumer or commercial law that applies to you.